Abstract:

COVID-19 has crossed the globe in a matter of months, putting lives in jeopardy, disrupting businesses, and causing a global economic downturn. With the danger of infection looming, customers are refocusing on their wellbeing as researchers work to create a vaccine. COVID-19 has turned mobility upside down. The implications of this crisis are profound and will remain so long after the virus itself recedes. Mobility’s next normal will feature changing consumer behaviors, new roles for regulators, hyperlocal mobility, new forms of cooperation, and a changing focus on innovation. Given this uncertain environment, the need for a resilient business model and an agile organization will become even more important.